Introduction
ShadowGuard, Inc. ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and services (the "Service"). Please read this policy carefully. If you do not agree with our practices, please do not use our Service.
We comply with applicable privacy laws including GDPR, CCPA, HIPAA, and other jurisdiction-specific regulations. If you are a resident of the European Union, United Kingdom, or California, additional rights apply to you as described in this policy.
Information We Collect
Information You Provide Directly:
- Account registration data (name, email, company, job title, phone number)
- Payment information processed securely through third-party processors
- Customer configuration data and ITSM system credentials you authorize us to access
- Support requests, feedback, and communications with our team
Information Collected Automatically:
- Log data (IP address, browser type, pages visited, time and date of visit)
- Device information (operating system, device type, unique device identifiers)
- Cookies and similar tracking technologies
- Usage analytics and interaction patterns within the Service
Information from Third Parties:
- ITSM platform data obtained through authorized API integrations
- Network topology and device information collected through your authorized use of our scanner
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process payments and send related information
- Send administrative and transactional communications
- Respond to inquiries and provide customer support
- Send marketing communications (you may opt-out at any time)
- Comply with legal obligations and enforce our Terms of Service
- Improve product security, performance, and features
- Detect and prevent fraud or abuse of our Service
- Conduct analytics and research for business purposes
Your Rights and Choices
Access and Portability: You have the right to access, review, and obtain a copy of personal information we hold about you.
Correction: You may request corrections to inaccurate or incomplete information.
Deletion: You may request deletion of your personal information, subject to legal retention requirements.
Opt-Out: You may opt out of marketing communications by clicking the unsubscribe link in any email or by contacting us.
Cookie Management: You may control cookies through your browser settings or our cookie preference center.
GDPR Rights: If you are in the EU, you have additional rights including restriction of processing and withdrawal of consent.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, secure data centers, and regular security assessments.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
All customer data is encrypted in transit (TLS 1.2+) and at rest using AES-256 encryption. Access to customer data is limited to authorized personnel who have signed confidentiality agreements.
Data Retention
We retain personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this policy, or as required by law.
- Account data: Retained during your subscription and 30 days after cancellation
- Log files and analytics: Retained for 90 days
- Payment information: Retained as required for accounting and tax compliance
- Support records: Retained for 1 year after resolution
You may request deletion at any time, subject to our legal obligations.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
Phone: +1-000-000-0000
Mailing Address: ShadowGuard, Inc., California, USA
We will respond to verified requests within 30 days.